Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am from Brazil but I have worked in the US and at that time I opened a TD bank account. Now I am in Canada and my TD Bank account is deactivated and I was wondering to know how to reactivate it!
September 7, 2017 01:04:43 PM
In reply to arthur, toronto
Good afternoon, Arthur, and thanks for bringing your concerns to TD Helps today.
Before we begin, we'd like to take a moment to explain that in order for an account to be in an active status, activity on the account is needed. If no Customer-initiated activity such as deposits, withdrawals, or debit card transactions occurs on an account, it will be considered 'inactive' after a specified period of time.
Checking and Money Market accounts are automatically changed to an 'inactive' status after 6 months of no Customer-initiated activity. Savings accounts are considered inactive after 9 months with no Customer-initiated activity. Once these accounts are in an inactive status, they will be 'dormant' after 3 or 5 years of no activity, depending on your region or State. Please keep in mind that once an account becomes 'dormant,' it can be turned over to the State after a number of years, depending on your location.
We completely understand your need to reinstate your account to an active status, and if you happen to have another deposit account with TD Bank that is currently active, you can contact us directly and we would be happy to transfer funds into the inactive account for you, and then reinstate your account back to active status. Our Banking Specialists are available 24 hours a day, 7 days a week, and will be happy to help at 1-888-751-9000.
If you do not have another active account with us, we apologize for any inconvenience as we ask that you please step inside a TD Bank location to speak with a Customer Service Representative about reactivating your account. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Once your account is back to an active status, we do have a few options which allow you to perform all your banking needs on the go, or away from the TD footprint. Your first option would be to call the number above, as our Specialists are always happy to help answer any questions or assist with any concerns you may have. Another option you have is to take advantage of our Online and Mobile Banking.
If you are not currently enrolled for Online Banking, don't worry, as you can easily enroll by using this link: https://go.td.com/1lU2qfY. You will need your Visa Debit Card or ATM number, your Account number, your US Social Security number, and a valid U.S. email address to complete the enrollment process. If you do not have any of the requirements listed above, you're more than welcome to contact a Banking Specialist directly for assistance with enrollment.
Once you're enrolled, you can then use this service to keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps, Arthur. Thanks again for joining us, and we hope you have a great rest of your day!
Brittany M, Mount Laurel
September 7, 2017 01:05:22 PM