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everything that I try to change it wont let me I have enough characters and numbers and symbols I'vetried everything. Cant I just keep it the way it is?
ruth, mays landing
October 19, 2015 04:49:16 PM
In reply to ruth, mays landing
Thank you for joining us on TD Helps, Ruth. We'd be happy to help with ways to change your username.
If you are able to log into your Online Banking or BusinessDirect, you can change your username any time by visiting the "Customer Service" tab. It is located at the top right corner of your screen. The link that you would then look for after selecting that tab is "Change User Name" at the pop of the first column. Please keep in mind that this change will be immediate after you submit your new username.
If you are unable to log in at this time, don't worry! We are available 24/7 to assist you in recovering and changing your username. By dialing 800-493-7562, you can speak with one of our Digital Banking Specialists and after account verification; they will be able to help with all your Online Banking needs. As always, you can always visit a TD Store in your area for help with your username. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you are trying to change you username for a TD loan account, we ask that you contact our Financial Solutions group 24/7 at 800-973-5020.
If you need to update your username for a TD Credit Card, we ask that you speak with our Credit Card department 24/7 at 888-561-8861.
We hope this helps in changing your username, Ruth and have a great weekend.
Customer Service Team, Mount Laurel
October 19, 2015 04:50:29 PM