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I HAVE A NEW ACCOUNT. QUESTION ONE - I HAVE ONLINE BANKING BUT DO NOT ACCESS OFTEN AND NOW I SEEM TO HAVE FORGOTTEN MY USERNAME. HOW DO I RESET MY USERNAME
QUESTION TWO - DO I NEED TO RE INSTALL THE APP ON MY PHONE AFTER I HAVE RESET MY USERNAME AND PASSWORD
April 13, 2015 02:40:59 PM
In reply to Sandra, Cutler
Thanks for approaching TD Helps with your question, Sandra.
The quickest and easiest way to retrieve your User Name is by contacting us directly via telephone 24/7 at 1-888-751-9000. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
Once your online banking information has been updated, we are happy to inform you that you will not need to re-install our TD Mobile App. When using the App, please be sure to input your new information.
Just in case that you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you need additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
Also, if you prefer speaking with us in person, you are welcome to visit your local TD Bank Store with your valid photo ID during the lobby hours, where a Representative will be able to help you. Please check herehttp://bit.ly/TDStores for Store locations and hours near you.
Feel free to ask us more questions if you have any. Take care!
Brian M., Mount Laurel
April 13, 2015 02:43:18 PM