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Hi, recently a friend sent me a $50 gift card from TD bank and when I try to enter in the card information I still need a card holders name. So I put her name and it still won't accept my payment, anything I can do?
December 28, 2014 10:01:04 PM
In reply to Joshua, Simpsonville
Thanks for writing in, Joshua! We're glad you connected with us and apologize about any confusion with your new gift card.
From your message, it sounds as though you might be attempting to use your TD Visa Gift card for an online purchase. If this is the case, please note that you'll need to register your card in order to use it online or with a telephone merchant so that the store can verify your identity. Registering the card assigns your name to it and also protects you in the instance that the card is lost or stolen. Feel free to read more here: http://bit.ly/1cIdAj6 for our Visa Gift Card Frequently Asked Questions.
To register your card right away, we invite you to give us a call 24/7 at 888-294-2249 to get your card up and running with one of our Specialists. Or if you're in our area, you're also welcome to stop by any local TD Bank store for assistance. To find TD store locations near you, please visit: http://bit.ly/TDStores.
Or, you can register your card online in just a few minutes by using this link: http://bit.ly/1pohT5P. Please note; to register your gift card for the first time, you will need the full 16 digit card number and the three digit security code on the signature panel of the back of your card. If you experience any issues with online registration, please reach out to a Specialist at the number above.
Hope this helps and thanks again for your message, Joshua! Enjoy your gift!
Katherine G, Mount Laurel
December 28, 2014 10:02:43 PM