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I've received a VISA Gift Card - but I can't register the gift on your website. I can't change to a different country. I'm located i Denmark - and the scroll down seems to be locked The United States. I've have seen the FAQ, where you wrote to"koichi" from Japan, that She/He needs to call your Customer Service. I am hoping that there is another way, to register my Gift Card without having to make a international call to the States.
October 18, 2015 12:09:46 PM
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In reply to Thomas, Randers
Hi there Thomas!
Thank you for getting in touch with us all the way from Denmark.
We do apologize for any trouble you might be having with our TD Visa Gift card. While these typically can be used outside of the United States, the registration for these cards can only be completed online for those residing in the U.S. We apologize for any inconvenience this might be causing for you.
To register your card, you will want to get in touch with us. We're happy to offer you the option of using our toll-free collect number, which will help you avoid the cost of an international call. To reach us from outside the United States, you can call via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week.
When you call, we'll be happy to transfer you to our Gift Card Customer Service line, so that they can better assist you. If you prefer to dial directly and are able to do so, their number is 888-294-2249. As another idea, you might wish to reach out to the individual who provided you with the card for other options.
We hope this helps and apologize again for your trouble, Thomas.
Thanks again for writing in and have a great rest of your weekend.
Kristen P, Mount Laurel
October 18, 2015 12:10:44 PM