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Good Morning. Can you tell me if I am able to receive some images of checks that were deposited into my checking account on 8/5/17? We are in the process of obtaining a mortgage and the underwriter wants to see the check images.
Meghan, West Orange
August 24, 2017 12:34:20 PM
In reply to Meghan, West Orange
Good afternoon, Meghan!
This is a great question, and we'll be more than happy to help provide you with all the way in which you may obtain copies of checks.
Your first option would be to make a request to have them mailed to the address on your account. This may be completed by simply calling 1-888-751-9000, and speaking with a Customer Service Representative, 24 hours a day, 7 days a week, and the copies should arrive within 7-10 business days.
If you are currently enrolled in Online Banking, you may also submit this request through a secure message. To send a secure message, you'll first want to log into your Online Banking, which can be done by clicking here: https://go.td.com/1eaISlq. If you haven't yet enrolled, that's okay! You're welcome to start the enrollment process here: https://go.td.com/1lU2qfY. In order to complete this process, you will need your account number, debit card number, Social Security Number, and a valid email address.
Once you are able to successfully log into your Online Banking, towards the left hand side of your screen, you should see the 'Message Center'. From here, simply click on 'Send a Secure Message', and a Specialist will respond to your request, typically within 24 hours. Just like with the phone request, you would also receive your check copies within 7-10 business days to the address listed on your account.
In addition to the options above, you're also more than welcome to visit a TD Store location, during lobby hours, to make this request. In most cases, Customer Service Representatives are able to print check copies for you on the spot!
It's important to note that fees may apply for this service, and we invite you to check out the fee schedule here: https://go.td.com/2lbbfGg for additional information.
We hope this information was helpful, Meghan. Please don't hesitate to let us know if you have any additional questions, and we hope you have a great day!
Brittany M, Mount Laurel
August 24, 2017 12:34:42 PM