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I am trying to sign up so that I can view my checking account transactions but the process keeps telling me to receive online statements to continue my signing up. I want to keep my paper statements. What is wrong with the sign up process. It seems to make the customers choose paperless statements.
July 7, 2015 01:08:04 PM
In reply to Rosa, Quincy
We're sorry to hear that you're having trouble signing up, Rosa. We'd be glad to help.
During the Online Banking enrollment process it does provide the option to sign up for paperless statements even prior to logging in. To be taken to the enrollment page, please click here: http://bit.ly/1lU2qfY.
Once at this page, you will be asked to specify the type of account you have, personal or business, then select "Continue." Then you will be asked to review and accept the Online Banking Agreement. After selecting the check box and "Accept," you will be asked to fill in your personal information. Please take note that after you create and confirm your user name, options to enroll in paperless statements and our Bill Pay service will appear towards the bottom of the page. You are more than welcome to select no to these services as you are able to sign up for them if you'd like after signing in. Finally, you will be asked to create security questions after selecting "Continue."
If you have any trouble enrolling for Online Banking, don't worry! You are able to call us 24/7 by dialing 888-751-9000 and our Representatives will be glad to help you sign up. Similarly you are able to visit any TD Store during lobby hours to enroll. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope this helps, Rosa and have a good day.
Megan K, Mount Laurel
July 7, 2015 01:08:31 PM