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hello, td bank acknowledged receipt of my visa debit card merchant dispute filed on august 18,2015. your policy is to investigate and respond to me within 60 business days.
the date is almost close, so i want to ask how is my case going now?
October 23, 2015 10:51:36 AM
In reply to HSIAO, TAIPEI
Hi Hsiao and thanks for writing in today on TD Helps.
Please understand, as we would like to assist you directly, we do not have access to your personal information since this is considered an unsecured forum. We recommend contacting us directly so we may review your dispute with you. As we can see that you're located outside of the United States, you may call us 24/7 at 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. After account verification, we'd be glad to assist you.
If you are enrolled for Online Banking, you may send a Secure Message using www.tdbank.com with your inquiry regarding your dispute. To send a Secure Message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you're not yet set up and wish to enroll for Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM or Debit Card number, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 the number listed above.
Hope this helps and have a nice day.
Sandy D, Mount Laurel
October 23, 2015 10:52:37 AM