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Yesterday a transaction was processed and right after was voided, why is the money still holded?
Generoso, West orange
August 24, 2015 12:00:56 PM
In reply to Generoso, West orange
We understand your concern, Generoso. We'd be glad to help.
Based on your question, it sounds as though you made a transaction with your Debit Card. Please know that credits from these merchants typically take 3-5 business days to be credited back to your account.
We recommend reaching out to us directly so we may best address your concerns. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to discuss the transaction in detail.
Similarly, you are able to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Just in case that you're referring to a TD Visa Credit Card, you will need to speak with TD Card Services directly at 888-561-8861 for further assistance. They're also available 24/7.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
August 24, 2015 12:01:22 PM