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My wallet was stolen at college and all my ID's were taken. I have a police report and need to get a new debit card
September 16, 2014 03:34:28 PM
3 people recommended this |
In reply to Joshua, Providence
We're sorry to hear that your wallet was stolen, Joshua! We would be glad to help.
First and foremost, if you have not done so already, we recommend contacting us immediately to close your debit card for account security. You may do so 24/7 at 888-751-9000. Our Customer Service Representatives would be happy to assist with closing your debit card. After account verification, our Representatives would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days and will be sent in a plain white envelope for security purposes. Additionally, our Specialists would be happy to review your account and file a dispute for you if necessary.
If you have TD Bank Online Banking you can send us a secure message to request a new debit card. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, your email address and your current TD ATM/Debit card. Since you don't have the card it may be easier to give us a call 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. They can also help you with your card request but you would still have the option to send the message. Once you're successfully enrolled, to send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
If you were able to obtain a new I.D., you may visit us at any TD Store, during lobby hours, and our Specialists would be happy to print out a new card for you. You would be able to leave with a new TD Debit Card!
We hope this helps, Joshua and have a good day.
Cameron P, Mount Laurel
September 16, 2014 03:35:23 PM
1 person recommended this