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I have two SIM cards and thus two phone numbers and want to add the second number to your records so I can choose which number for you to the send the security code when I want to log on.
Earl, Yad Binyamin
April 5, 2018 08:59:20 AM
3 people recommended this |
In reply to Earl, Yad Binyamin
Happy Thursday, Earl, and welcome!
You have an excellent question, and we'll be more than happy to help!
Here at TD Bank, we know that there may be some instances where you'll be unable to receive a one-time security code, and because of this, we're happy to offer our Customer's the ability to have a second number added to their online banking, just in case. To avoid any further confusion, we'll gladly walk you through the steps on how you may do so!
To have your second phone number added, you'll first want to log into your Personal Online Banking, which you can do by clicking here: https://go.td.com/1eaISlq. Once you've logged in, you'll next want to hover over your name, which you can find in the upper, right hand corner of your screen, then select 'Update Personal Settings' in the 'Settings' section.
From here, towards the center of your screen, you should find a link that reads 'Update Security Settings.' By clicking this link, a new window will appear, and you should see a link that read 'Add Phone', and after selecting this link, you'll be asked to have a new one-time security code sent to your current phone number, either by call or text message. Once you have successfully entered in the code you received, you'll be able to save your secondary number! You'll even have the option to add a nickname to this number, if you'd like.
If you have any trouble adding your other phone number, please don't worry, as we're here to help! Banking Specialist can be reached by simply dialing 1-888-751-9000, 24/7, or you may also visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Thanks again for joining us on TD Helps this morning, Earl!
Have an amazing start to your day, and take care!
Brittany M, Mount Laurel
April 5, 2018 09:00:21 AM