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Lydia, west Columbia
October 10, 2014 06:46:02 PM
In reply to Lydia, west Columbia
Welcome to TD Helps, Lydia. We'd be happy to help reset your password.
You may reset your password prior to logging in via this link: http://bit.ly/1eaISlq. Once there, please click on the "Trouble Logging In" link that is below the password field. You will then be asked to select the account type then input your username and last four numbers of your Social Security number. After that, you will be prompted to answer two of your security questions before resetting your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
You may also change your password while logged in to your Online Banking by selecting the "Customer Service" tab on the right side of the page. You will then be directed to a page with a variety of options. In order to change your password, please select "Change Password" below Self Service.
If you are unable to log in or provide the information needed, don't worry! You can call us directly at 800-493-7562. Our Digital Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
We hope this helps, Lydia and have a great day.
Megan K, Mount Laurel
October 10, 2014 06:46:55 PM