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My husband should be receiving a $90 refund from marriott hotel in ohio but it hasnt come through yet, is there any pending refund on our account?
January 31, 2018 10:12:24 AM
In reply to Rachel, Vernon
Great question, Rachel. We're always glad to shed light on a situation.
When you are issued a credit on your debit card, the time frame for receiving these funds is wholly dependent on the merchant. Typically once issued, credits can take up to 3-5 business days to receive.
To determine if the merchant sent the credit, we recommend connecting with a Banking Specialist. You can do so 24/7 at 888-751-9000, at any TD Store or via secure message.
Take a look at TD Stores near you here: http://go.td.com/1f9DSJR.
To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to review this information on your behalf however TD Helps is considered an unsecured forum. Because of this, we do not have access to your account records at this time.
We hope this clears things up, Rachel. Have a good day!
Megan K, Mount Laurel
January 31, 2018 10:15:45 AM