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All we want is to close the account and get the balance sent to us by cheque ASAP
February 10, 2017 07:27:38 AM
In reply to Sheldon, Thornhill
Thank you so much for reaching out to us on TD Helps, Sheldon.
We'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us at a TD Store. We're available near you and would like to hear from you; please find your closest Store and lobby hours here: http://go.td.com/TDStores.
If you would like to close your account, we respect your decision. There are several options for you and we'd be glad to go over those options with you.
If you still have funds in the account, before requesting to close your account, please bring your account to a zero balance. You may use your debit card or write a personal check for the remaining balance. Once your balance reaches zero, you can visit any TD Bank Store, call us 24/7 at 888-751-9000 or send a secured message to have a Banking Specialist close your account.
If you're not currently enrolled for Online Banking, you may do so by clicking here: http://go.td.com/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the telephone number listed above. To send a secure message, please sign into your account and select "Send a message"; which is located underneath the Message Center on the left hand side of the page.
If you prefer to receive a check with the amount of your remaining balance, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account.
Please note that it can take up to 3 business days for the account closure process to complete.
We are always here to help, Sheldon. Feel free to let us know if you any additional questions.
Kris M, Mt. Laurel
February 10, 2017 07:28:05 AM