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I'm trying to open a premier checking account (there's a $300 account opening offer). I fill in my information exactly as it appears on my credit report. Yet, I get a message saying that "We can't find you in the public record.". I called the phone support, but they tell me they can't open the account for me (if they do, I won't get the promotion).
How do I proceed? I want to open an account, and I want to get the opening bonus.
September 30, 2016 09:04:22 AM
2 people recommended this |
In reply to Clem, Cambridge
We understand your concern, Clem, and we'd be glad to point you in the right direction.
We apologize for any inconvenience however we recommend reaching out to your local TD Store for assistance. You are able to take a look at TD Stores near you and their contact information here: http://go.td.com/1f9DSJR.
We hope to hear from you soon, Clem. Have a good day.
Megan K, Mount Laurel
September 30, 2016 09:04:33 AM
In reply to Megan, Mount Laurel
I went to a store, and they told me I could only get the promotion online. They said they couldn't help with this matter in store, and that I should contact online support.
So, how can I open the account?
October 3, 2016 07:09:11 AM
Thank you so much for joining us here on TD Helps today, Clem.
There are several ways to open an account with us and opening the account online is a great option that we offer.
We have many different types of Checking and Savings accounts. To view and compare our checking accounts, visit http://bit.ly/WrwMg7 or check out our Checking Selector Tool http://go.td.com/1vW1xnU for help selecting a Checking account that is the best fit for your needs. To view and compare savings account products, click on http://go.td.com/1pJT9I9, or if you prefer, we also have a Savings Selector Tool http://go.td.com/1vW1DvM which can help you choose the best savings account for your needs.
Once you've decided on which account is best for you, you can open the account via Online by clicking on the "Open Account" box which will be listed at the bottom of each account details. To get started, you'll need the following: Your Social Security number, One of the following: Driver's license, State ID, or Passport. To make a first deposit online, you may use a debit card linked to an account from another financial institution, a credit card (Visa or MasterCard) or you can stop by your local TD Store to make a deposit.
There are 5 steps with series of questions you will need to fill in during this account opening process. The first step is the "Account Info", you will need to input the account type you are looking to open and whether you want a TD Debit Card or not. The second step is your "Personal Info". This is where you authenticate your identity so you will need your Social Security number and your Driver's license, State ID, or Passport for this portion. Step three is the "Disclosures" where you will be requested to view and agree to. Step four is your "First Deposit". If you have a current account, whether it is with TD Bank or another institution, this is where you can transfer funds into the new account for the first deposit. Finally step five is the "Finish" portion. Review your information and submit your application. If you run into any problems during the process or if you prefer, you could also give us a call at 888-751-9000 to speak with a Customer Service Representative. Our Representatives are available 24/7 and are ready to help answer any questions and open that account for you!
Of course, you always have the option of visiting us at your local TD Store to open an account. For hours and locations near you, take a look here: http://go.td.com/TDStores.
We are always here to help, Clem. Please don't hesitate to reach out to us with any additional questions.
Kris M, Mt. Laurel
October 3, 2016 07:10:11 AM