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Because we have transferred money wrong account that why we have be charged,please the hurricane Irma we not
Working can yo don't charge my account
October 6, 2017 11:15:36 AM
In reply to YEN, GREENACRES
Good morning, Yen, and welcome to TD Helps.
We'd first like to take a moment to let you know that our thoughts are with everyone affected by the recent storm in your area, and we sincerely hope that you and your loved ones are safe in the aftermath.
As it sounds as if you may have been charged an Overdraft Fee, we'd like to recommend that you connect with us directly so that we may review your account with you. Please understand that TD Helps is not considered a secure forum, and because of this, we do not have access to your account or personal information. However, you have a couple ways in which you may contact us, and you're welcome to choose whichever method works best for you.
The first way in which you may speak with a Banking Specialist is to call 1-888-751-9000, 24 hours a day, 7 days a week. After verification, they'll be more than happy to review your account and any fees you may have been assessed. Another option you have is to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Finally, if you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we aren't able to further assist you today, Yen, but we hope you enjoy your weekend. Take care.
Brittany M, Mount Laurel
October 6, 2017 11:16:07 AM