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The tel.# we have been directed to call is 1 XXX XXX XXXX. I am suspicious of any data breach message but need to verify this is a legitimate report from TD Bank security. It directs us to not shut our computer down, suggesting that to do so will result in a complete data loss. We are awaiting a visit from an IT expert but that will not occur until at least Oct 26. Please let me know if such a tel# exists and is it a valid TD security number?
Robert and Theodora, Somers Point NJ
October 22, 2015 03:25:28 PM
In reply to Robert and Theodora, Somers Point NJ
Good afternoon, Robert and Theodora, and thank you for joining us on TD Helps.
We're sorry to hear that your computer may have been compromised; but we certainly understand your concern and would like to help. If you are looking to have your Personal or BusinessDirect Online Banking access restricted, please contact us directly at your convenience. We will be able to ensure that your online information is inaccessible. Our Technical Support Specialists will be glad to assist you 24/7 at (800)-493-7562.
If it's more convenient, you can certainly find the closest TD Bank Store location and step inside to have the access restricted as well. Please visit http://bit.ly/TDStores to find the location closest to you.
Additionally, we invite you to take a look at http://bit.ly/1pxZPLh for information on Security FAQs that may help if you have more questions or concerns. We also encourage you to check out this link for more details about Identity Protection Resources: http://bit.ly/1sfKEnw.
Please also know that TD will not prompt you of alerts suggesting you to operate your computer specifically in any way, and suggest you connect with your computer provider for maintenance and assistance. We also invite you to visit: http://bit.ly/1xvfehm for information on retrieving McAfee protection TD Bank offers.
We hope this helps and thanks again to you both for coming to TD Helps.
Justin B, Mount Laurel
October 22, 2015 03:26:38 PM