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they promised to set up a conference call with us and TD. Can you give us a direct phone number to have them call instead of the 888 number
Glen, Lantana FL
May 12, 2015 05:49:41 PM
In reply to Glen, Lantana FL
Thanks for joining us on TD Helps, Glen. We're sorry to hear of any troubles you are having with your debit card transaction and would be happy to help point you in the right direction for further assistance.
It may be necessary to process a merchant release for the transactions you mentioned by the vendor you are dealing with. In this case, you may have them fax a letter to us on their company letterhead. The pending charges must still be active on your account and not have been collected by the company. We suggest that you contact us directly at 888-751-9000, 24/7 to verify if the pending charge is still active and can be released. We can also provide a date of expiration for the charge if you call.
For the merchant release, the company will need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-Name as it appears on the card
-Date of authorization
-Full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
-Please ensure this information is printed on the company letterhead as mentioned above
In most cases we should able to release these items and return the funds to your available balance when we receive their fax. Our Fulfillment Department is available to assist our Customers 24/7 for your convenience. If everything is correct, the charge can usually be released within 2-3 hours of receiving the fax.
If the charge has already been collected by the merchant, we do suggest contacting them directly to obtain a refund. If any issue continues to occur, depending on the type of charge TD Bank may also be able to assist with a claim. We'd recommend that you contact us at any time using the number listed above so that a Specialist can review the transactions in detail and provide additional options.
We hope this information is helpful, Glen, and please let us know if you have further questions.
Justin B, Mount Laurel
May 12, 2015 05:50:34 PM