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Website says my card is restricted from use on the website, why is this happening? I had no problem with my old card on this site. This is an international website but like I said my old card without the chip worked fine.
June 14, 2016 07:36:08 AM
In reply to Marc, Bardonia
Thank you for joining us here at TD Helps, Marc. We're sorry to hear of any troubles you are having with your new card and would be happy to help point you in the right direction for help.
TD Visa debit cards can be used anywhere VISA is accepted, including international online purchases. To best assist you, we encourage calling our 24/7 Banking Specialists at 888-751-9000 at your earliest convenience. Upon account verification, a Banking Specialist will be able to determine the cause of the decline and assist you further over the phone. If you prefer, you may also visit your local TD Bank Store, during lobby hours for assistance. For hours and locations near you, check out: http://go.td.com/1f9DSJR. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you're referring to your TD Visa credit card, please reach out to TD Card Services Specialists directly at 888-561-8861, they're ready to take your call anytime, day and night.
If you have any other questions, please do not hesitate to ask! Take care, Marc!
LiShu R, Mount Laurel
June 14, 2016 07:36:54 AM