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The check for $50 was declined electronically but debit card worked. Looking for reason why?
February 21, 2016 06:29:04 PM
In reply to Jill, Ashburn
Thanks for joining us on TD Helps, Jill. We'll be happy to help you get your concerns addressed.
We apologize for any inconvenience you've experienced, and would recommend reaching out to us directly to verify the status of your account. Feel free to give our dedicated Banking Specialists a call 24/7 at 888-751-9000. After verification, we'll be happy to take a look into getting you back up and running with your account.
If you are unable to verify your account or if you prefer to sit with a Customer Service Representative, you may also visit us during lobby hours at a nearby TD Store. Please visit http://bit.ly/TDStores to find out TD Store locations near you. Please be sure to bring a primary form of identification (Driver’s License, passport, State I.D. etc.) for verification purposes.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Hope this helps out, Jill. Have a great night!
Kris M, Mt. Laurel
February 21, 2016 06:29:34 PM