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In your response to Katherine, you didn't answer her question, so I will ask it again, what are TD banks plans for deploying chip and pin? I have been a security professional for more than 20 years, and find it annoying that what is almost universal in Europe is barely here in the US at all. If you have no plans to offer this protection to your customers, than simply say so
September 25, 2015 09:48:06 AM
In reply to Kenneth, Hawthorne
Thank you for coming to TD Helps with your inquiry, Kenneth.
We understand that by late 2015, chip technology will be the standard in the U.S. We definitely want our customers to have access to the best security features right now and the new cards support that desire. We're pleased to say that we have begun issuing chip-enabled debit cards in September 2015 to our Customers as their card expires. In early 2016, TD Stores will begin issuing chip-enabled debit cards as well.
Let us know if you have any additional questions, Kenneth. We hope you enjoy your weekend!
LiShu R, Mount Laurel
September 25, 2015 09:53:18 AM
In reply to LiShu, Mount Laurel
Thank you for the update. If I'm planning to travel overseas before I get upgraded, can I request the upgrade before I go? Seriously, using having non chip and pin cards overseas is about as useful as brick.
September 25, 2015 10:40:12 AM
We appreciate your reply and will be happy to assist you, Kenneth.
We recommend for you to give us a call 2-3 weeks prior to your travels so we can order you a replacement debit card to your address on file. As long as you order your debit card via phone at 888-751-9000, available 24/7, we should be able to get a chip-enabled debit card to you in about 7-10 business days. Please note, at this time you're unable to request a chip-enabled debit card at a TD Bank Store. Also, rushed cards will not contain the chip-enabled feature.
Hope this helps and have a great weekend.
Sandy D, Mount Laurel
September 25, 2015 10:41:22 AM