Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I'm moving to France for two years and trying to find the right card that will work for me both abroad and when I come back to the US for breaks.
June 23, 2015 06:53:14 PM
2 people recommended this |
In reply to Carly, McLean
Thank you for reaching out to us on TD Helps, Carly. We'd be glad to help you!
When using a non-TD ATM overseas, a non-TD ATM fee may be applied. This includes balance inquiries as well as withdrawals. However, this fee may be reimbursed at the end of your statement cycle if you have a qualifying account. To take a look at our Fee Schedule and the accounts that qualify to receive a fee reimbursement, please visit here: http://bit.ly/1cTejgt. Fees for non-TD ATM withdrawals are the only applicable fees that would be applied to your account by TD Bank when using your TD Bank Visa Debit Card.
As you've mentioned that you'll be moving to France for a time, we recommend updating your address. To do so, you are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be happy to assist you. Similarly, you are able to visit any TD Store during lobby hours to update your address. To take a look at Store locations and their hours please visit http://bit.ly/TDStores.
If you've been enrolled for Online Banking for over 30 days, you can update your address once you log in. To do so, please visit here: http://bit.ly/1eaISlq. After you log in, please click on the "Customer Service" tab and then select "Change Address, Phone, Email Address" link to update your information. This method may be used for both your deposit accounts and loan or line of credit accounts.
Please note; your change of address request can take up to 3 to 5 business days to be completed.
If you are not currently enrolled in Online Banking and would like to be, feel free to sign up by visiting here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number, Social Security Number and email address to sign up. If you have any trouble, please call the number mentioned above or visit a TD Store.
You also have the option to update your address by mail. You may mail the request to:
TD Bank, NA 6000 Atrium Way Mt Laurel, NJ 08054 Mail Stop # NJ5-002-215.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If you need to reach us while overseas, you can contact us 24/7 from outside the United States at 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
We hope this helps, Carly and have a good day.
Megan K, Mount Laurel
June 23, 2015 06:53:50 PM
In reply to Megan, Mount Laurel
I have a related question. What if I use a TD bank in Canada? Does that still count as a foreign bank? Also, do I need to notify TD when I'm traveling overseas so my access won't trigger any fraud alert?
Irene, Philadelphia, PA
May 18, 2016 07:07:33 AM
In reply to Irene, Philadelphia, PA
Welcome to the TD Helps Community, Irene.
While traveling in Canada, you will be glad to know that if you withdraw funds at any TD Canada Trust ATM, you will not be assessed with any fees! To help you find TD Canada Trust ATMs near your travel destinations, please click here: http://bit.ly/1cZWU5e.
We also would recommend placing a travel notification on your account prior to your travel date; this will help to prevent any blocks to your Debit Card while you are traveling. You can do so by calling our Customer Service Line at 888-751-9000 or visiting a local TD Bank Store. To find a TD Bank near you, we suggest you check out http://bit.ly/TDStores.
If you are enrolled in Online Banking, another option would be to send a secured message using www.tdbank.com and request the travel notifications be added to your account. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this helps, Irene. Have a great trip!
Alara B, Mount Laurel
May 18, 2016 07:08:20 AM
In reply to Alara, Mount Laurel
Thanks, Alara! This is very helpful.
Irene, Philadelphia, PA
May 30, 2016 07:58:07 AM
You're welcome, Irene! Have a great day!
Megan K, Mount Laurel
May 30, 2016 07:58:18 AM
Another related question. We will be going to Australia & New Zealand. Do you have banks there that have no transaction fees? If yes, what are the names of the banks?
Also, in regard to fee reimbursement from non-TD ATM overseas, what kind of accounts qualify?
November 29, 2016 10:52:31 AM
In reply to Michele, Sudbury
Welcome to the TD Helps community, Michele. We are happy to help provide information that can help you during your travels.
We currently are not partnered with any financial institutions overseas, however; we are happy to provide options on how you can obtain cash while on your travels. You can withdrawal funds from an ATM located internationally. Before you do, please make sure that the ATM machine displays either the VISA or PLUS logo. If you are unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance. Please note, non-TD ATM fees still may apply. For more information on the Fee Schedule, please take a look here: http://go.td.com/1cTejgt.
Before traveling, we do recommend placing a Travel Notification on your checking and/or savings account before you leave for Italy. To place a travel notification, you can call our Customer Service Line 24/7 at 888-751-9000 or by visiting your local TD Bank Store. For a listing of TD Bank Stores and hours check http://go.td.com/TDStores. If you are setup for online banking, another option would be to send a secured message using www.tdbank.com and request the Travel Notifications be added to your account. To send a secured message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. Please include your travel destination(s) and travel dates. If you are not enrolled for online banking, you can do so for free here: http://go.td.com/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, his account number, and his e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
We do have some deposit account products which will either waive non-TD ATM fees, or may also receive unlimited ATM surcharge refunds. If you have a TD Premier Checking account as mentioned, you'll be glad to know that this account will receive a refund of non-TD ATM fees; we'd recommend reviewing the requirements for this rebate at http://go.td.com/1m9qQOk. Please note that we suggest keeping your ATM receipts from your out-of-country withdrawals. If for any reason your rebate doesn't occur but you've met the requirements, you'll be able to bring your receipts to any TD Bank Store within 90 days to get a refund. More information is available here: http://go.td.com/1kb17UQ (page 45). If you would like to review any of this information, you're welcome to contact one of our Banking Specialists 24/7 at 888-751-9000.
We hope that this helps, Michele. Feel free to reach out to us with any other questions.
Kris M, Mt. Laurel
November 29, 2016 10:53:59 AM