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I was away for a week without access to my accounts, and I returned to find that unexpected charges to my account resulted in overdraft fees of $280.00. I am shocked, I certainly never expected my account to become overdrawn, but this charge seems way over the top, and not fair. Is there any way to get all these fees returned, and prevent this from happening in the future.
August 4, 2015 02:20:16 PM
In reply to Laurance, Peterborough
Welcome to TD Helps, Laurence. We understand your concern and would be happy to help point you in the right direction.
To determine if some of the overdraft fees recently charged to your account can be waived, we`d encourage you to contact our 24/7 Banking Specialists at 888-751-9000 for assistance. We're only one phone call away and we'd be more than happy to review your account with you. We would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you'd like to send secure message, this is sent via your TD Bank Online Banking account, and you may log in here: http://bit.ly/1eaISlq if you`re already enrolled. If not, please start the process here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number, Social Security number and email address. Once logged in, you may send a secure message by selecting "Send a secure message" located on the left hand side of the page, beneath "Message Center." In your secure message, please be sure to include your account number and the account type you are requesting and we will be happy to process your request.
You are also welcome to visit us during lobby hours. Please find a listing of TD Bank Stores with contact information at http://bit.ly/TDStores.
We hope this helps and please let us know if you need anything else.
Yen D, Mount Laurel
August 4, 2015 02:21:24 PM