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Hi. a few years ago I opened an account and I want to log in and due to the fact that I forgot my password I can´t. And when I try to reset the password a new page opens saying that my information could´t be authenticated. What can I do? I live in Argentina so I can´t go to the bank, looking forward for your reply.
Martina, Buenos Aires
October 28, 2014 08:54:48 AM
In reply to Martina, Buenos Aires
Thanks for reaching out to us on TD Helps today, Martina.
We're sorry to hear that you are experiencing difficulties with logging into your Online Banking.
Please understand that for the security of your account, we're unable to reset user name, password or security questions via TD Helps. To better assist you, we recommend contacting our dedicated Digital Banking Specialists 24/7 at 800-493-7562. Upon account verification, they can reset your password in no time.
Seeing that you're outside the US, you may call directly 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 if you are able to gain access to a land line phone. Please note; you're able to speak to a Banking Specialist 24/7 for your convenience.
Feel free to let us know if you have any further questions. Have a fantastic day!
Sandy D, Mount Laurel
October 28, 2014 09:47:13 AM