Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
December 30, 2014 06:21:07 PM
In reply to T, Pittsfield
Thanks for reaching out to us tonight on TD Helps. We'll be sure to shed some light on what to do next.
Duplicate holds like this are not uncommon when using your credit or debit card. It is most often due to the machine being unable to read your card, or an error transmitted when your card is swiped. Therefore, the card may have been swiped a second time and two authorizations ended up transmitted to us. Please be sure to monitor your account to ensure that the duplicate pending authorization will not post to your account.
To better assist you, we recommend that you contact one of our Banking Specialists 24/7 at 888-751-9000 so we can determine the status of the pending authorization. You may also visit any TD Bank for further assistance. For a listing of TD Bank Stores, please look here: http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you are more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. Once you are logged into your online banking account, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Once the message is sent, you should expect a response within 24 hours. If you are not currently enrolled, you may do so by clicking here: http://bit.ly/1lU2qfY. Keep in mind you will need your account number, ATM/Visa debit card number, Social Security number and email address. If you have any trouble, please contact the number mentioned above.
If the transactions in question were made by using your TD Visa Credit Card, please contact TD Card Services 24/7at 888-561-8861 to speak with a TD Credit Card Customer Service Representative.
If you've noticed that both transactions apply to your account, you can reach out to the business for a credit or you can contact us via any method mentioned above so our Representatives can place the necessary disputes for the transaction.
We hope this helps and have a good night.
Megan K, Mount Laurel
December 30, 2014 06:24:08 PM