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I recently made an ACH payment online. Do I have to write a separate check for the service fee or can it be included in the payment amount? Also what do I do with the physical check after an ACH payment?
April 7, 2015 11:56:49 AM
In reply to christina, bronx
We appreciate you coming to TD Helps, Christina.
Based on the information you provided, it sounds like you're referring to a bill payment you scheduled via TD Bank Online Banking. If so, we'd like to explain to you that when scheduling bill payments via www.tdbank.com, payments you make are delivered in one of two ways:
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the Biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the biller.
This payment method is determined by the Biller. We always try to send the payment out electronically; however, if your Biller is not set up to receive electronic transmittals from financial institutions or if there is some information that does not match (such as the account number or account-holder’s name), we process a paper draft check and mail it directly to the Biller at the address you provided when this payee was added.
We'd like also to invite you to take a look at our Bill Pay FAQs by clicking here: http://bit.ly/1gWIrp7.
If you have this bill pay check in your possession, please feel free to call 800-493-7562, 24/7 to speak with one of our Tech Support Specialists. After account verification they'd be more than happy to review your bill pay with you and offer the next steps you'll need to take. Additionally, you may visit any TD Bank Store during normal lobby hours in person to have your questions answered in person. For a listing of TD Bank Stores and hours near you, please see here: http://bit.ly/TDStores.
Lastly, if you've scheduled this payment via your payee's website, we would recommend reaching out to your payee directly for more clarification in regards to their procedures.
Let us know if you have more questions. Take care!
Brian M., Mount Laurel
April 7, 2015 11:58:14 AM