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What does it mean to have a -pending balance
October 18, 2017 08:42:27 AM
In reply to Ronnie, Bronx
Good morning, Ronnie!
Thanks for bringing your question to TD Helps today. We'll be happy to clear up any confusion.
Here at TD Bank, we offer some services which will allow you to overdraw your account, and based on the information you have provided, it sounds as if this may be the case for your account.
While we would like to confirm that this may be what's occurring on your account, please understand that TD Helps is not considered a secure forum. Because of this, we unfortunately do not have access to your account or personal information. However, if you'd like, you're more than welcome to connect with us directly, and we'll be happy to review your account with you.
You may first contact one of our knowledgeable Banking Specialist. For your convenience, they are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. As always, you also have the option of visiting your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, that's okay, as you also have the option of sending us a Secure Message via your Online Banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we weren't able to further assist you today, Ronnie, but we look forward to hearing from you soon.
Brittany M, Mount Laurel
October 18, 2017 08:43:12 AM