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My statement showed JX262 TFR- TO and what ever it is took a lot of money from me. I would like to know what it is.
June 20, 2017 11:20:44 AM
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In reply to Shaylynn, Lethbridge
Thanks for joining us on TD Helps today, Shaylynn!
Please understand that TD Helps is not considered a secure forum. Because of this, we don't have access to your account or personal information to verify what any transactions may be that are appearing on your account.
Because of this, we ask that you contact us directly for assistance. To do so, you are able to connect with a Banking Specialist, 24/7, by dialing 888-751-9000, or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to 'Send a secure message' located in the 'Message Center.' You also have the ability to send a Secure Message from your Mobile App. Once you have logged in using your credentials, select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We're sorry we weren't able to assist you further, Shaylynn, and we hope this helps. Have a great day!
Customer Service Team, Mount Laurel
June 20, 2017 11:21:26 AM