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I tried using mobile deposit for the first time today to deposit my paycheck and when I looked at my pending transactions on the TD bank app, it said "mobile deposit" and then "CR" before the amount of money on the check. And then after it, it says "mobile deposit funds pending" and then "DB" before the same amount of money on the check. I know that CR means deposited money and DB means a withdrawal, so does that mean that I deposited the check and then took the money back out of my account? If so, how do I fix this and put the money back in or cancel the withdrawal?
Maria, Bernardsville, NJ
October 12, 2015 08:56:12 AM
4 people recommended this |
In reply to Maria, Bernardsville, NJ
Welcome to TD Helps, Maria. We are happy to provide you with some information today.
If you see a deposit listed as "Funds Pending" it typically means that those funds are on hold while we verify them with the originating bank.
When you deposit a check through Mobile Deposit, if it's competed before 8:00 PM on a Business Day, we will consider that day to be the day of your deposit with the funds being made available on the next business day. However, if you make a deposit through TD Bank Mobile Deposit after 8:00 PM or on a non-Business Day, we will consider the deposit made on the next Business Day we are open and the funds will be credited to your account on the following Business Day after that.
There are also other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ . On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you have any additional questions regarding your account specifically, you're welcome to give us a call 24/7 at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review.
You may also inquire about your account by sending us a Secure Message through your Online Banking account. To send a secure online message, please sign in to your account and click on the Customer Service tab and then select Send a Message. If you have not enrolled, please call us at the number listed above. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
Let us know if you have any additional questions, Maria. Take care.
Alara B, Mount Laurel
October 12, 2015 08:58:10 AM
2 people recommended this
I have the same question. On one line it has Credit and the next line Pending Debit. Does this mean it is not going to be deposited?
May 11, 2017 12:27:32 PM
In reply to Rita, Laurens
Hi Rita! We're glad you responded.
With mobile deposits, unlike most of our other deposits, the first $100 may not be immediately available, so you may see a hold placed on the full check amount. This could be why you are seeing both a credit and a debit in your pending transactions. This debit is a temporary hold put in place so we can verify the check with the issuing bank and is usually released the next business day.
There are some instances when a check deposit could be held for additional verification. You can find info about funds availability in the Personal Account Deposit Agreement at https://go.td.com/1kb17UQ, starting on page 41.
If you are ever questioning a hold on your account, don't hesitate to give us a call 24/7 at 888-751-9000. We're always more than happy to take a look and help in any way we can.
We hope you're enjoying your day!
Customer Service Team, Mount Laurel
May 11, 2017 12:28:17 PM