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Why can't I get an answer and why doesn't TD prominently display an answer, "What does no rate bump mean"/
Barry, Boynton Beach FL
April 29, 2017 02:20:55 PM
In reply to Barry, Boynton Beach FL
Thanks for contacting TD Helps today, Barry. We apologize for any inconvenience, and we'll be happy to provide you all the options you have when wanting to contact someone about your Rate Bump.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Barry. Please enjoy the rest of your day, and have a great weekend.
Customer Service Team, Mount Laurel
April 29, 2017 02:21:22 PM