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I have this transaction on my account charged twice what does it mean PURCHASE AUTHORIZATION
GOOGLE *SVCSAPPS AIN
Charissa, Capitol Heights
July 25, 2017 02:14:06 PM
In reply to Charissa, Capitol Heights
Good afternoon, Charissa.
We appreciate you coming to TD Helps for your answers today, and while we would like to assist you directly, please understand that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information.
However, while we are unable to access your account information, based on the information you have provided us with, it sounds as if a merchant has placed a hold on your account for a purchase. Typically speaking, before vendors remove the funds from an account, they place a hold on the funds in that account to notify us that a purchase has been made, and should they fail to present the final receipt for payment, the funds should automatically be released back to your account.
To confirm this information, or if you believe that this is not a transaction you performed, we recommend that you contact us directly so that we may properly review your account with you. Banking Specialists are available 24 hours a day, 7 days a week at 1-888-751-9000, and will be happy to help you after account verification. You may also visit your nearest TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this clears up any confusion, Charissa. Enjoy the rest of your day!
Brittany M, Mount Laurel
July 25, 2017 02:14:40 PM