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What happens if on line bill payment never clears? Is there a maximum amount of time a payment is valid for?
Cindi, Newtown Square
December 29, 2017 02:11:32 PM
In reply to Cindi, Newtown Square
Welcome to TD Helps, Cindi!
It's always concerning when a biller doesn't negotiate a check in a timely manner. Keep in mind that when a payment is issued as a physical check, the funds are not debited from your account until the check is negotiated.
If the check is not presented for payment, we recommend placing a stop payment on the item. You can place a stop payment online you must first sign in here: http://go.td.com/1eaISlq. Next, please follow the steps below:
1. Click on the Customer Service tab at the top of the page.
2. Click on Stop Payment found under Self Service.
3. Fill out the Stop Payment form as appropriate.
Keep in mind that you will need the check number, date of issue, exact dollar amount and the payee.
For Bill Pay checks, we also only allow duration of 180 days for the check to remain active. After this span of time, the check will no longer be considered valid.
If you have trouble placing a stop payment online, feel free to call us 24/7 at 888-751-9000 or visit a TD Store to place a stop payment. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Keep in mind that there may be fees associated with placing a stop payment. Please visit here: https://go.td.com/2kFZ5mK to learn more.
We hope this helps, Cindi! Have a great weekend!
Megan K, Mount Laurel
December 29, 2017 02:11:43 PM