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January 23, 2017 09:12:58 AM
In reply to Kaylie, Ontario
We understand your concern, Kaylie.
If you deposit a check via Mobile Deposit as well as cash the same check, typically one of the transactions is corrected by the bank. We recommend reaching out to us directly to discuss the check you're referring to.
To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We also notice that you're writing to us from Canada. To best assist you, we recommend reaching out to our friends on the Canadian TD Helps Team. You are able to do so here: https://go.td.com/1QBOF4U. Once you submit a question to our friends to the Canadian Team, we're sure they'll be glad to help.
You are also able to reach out to a Representative at TD Canada Trust directly for help. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
We hope to hear from you soon, Kaylie. Have a good day.
Megan K, Mount Laurel
January 23, 2017 09:13:20 AM