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my account now says -0.30
Nick, east meadow
December 14, 2017 11:02:11 AM
In reply to Nick, east meadow
Good morning, Nick.
We're so sorry to hear that you're account has been overdrawn, but we'll be more than happy to clear up any confusion you may be experiencing.
Here at TD Bank, we offer a discretionary overdraft service, called TD Debit Card Advance. This automatic overdraft feature enables us to cover your everyday debit card transactions, even when there aren't enough funds in your account. If your account is enrolled in this service, we will authorize and pay overdrafts on ATM and everyday debit card transactions, and as you mentioned that your account has been overdrawn, it sounds as though you may currently be enrolled.
As TD Helps is not considered secure, we are unfortunately unable to access your account or personal information to confirm if this is the case; however, in the event that you are, you may simply deposit funds into your account via our Mobile Deposit feature, the ATM, or by visiting a TD Store location to bring your account back to a positive balance.
Additionally, it's also important to note that if your account is enrolled in this service, a fee may be assessed. To learn more, you're welcome to check out our Fee Schedule here: https://go.td.com/2lbbfGg You may also check out the link here: https://go.td.com/1voNBCy to learn more about TD Debit Card Advance, or here: https://go.td.com/1lx9Xko for general information about the overdraft services available at TD Bank.
If you would prefer to discuss your account or balance with us directly, were here to help! Banking Specialists can be reached by simply dialing 1-888-751-9000, and for your convenience, are here 24 hours a day, 7 days a week. Similarly, you're also welcome to speak with a Customer Service Representative at any number of our Store locations, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we completely understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this information helped to clear up any confusion, Nick.
Thanks again for stopping by TD Helps, and we hope you enjoy the rest of your Thursday.
Brittany M, Mount Laurel
December 14, 2017 11:02:49 AM