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August 9, 2017 10:24:38 AM
In reply to charu, tuticorin
Welcome to TD Helps, Charu. We'd be glad to discuss!
Though your account number and your debit card number are not identical, they are linked. Because of this, if you were to receive a credit on your debit card, these funds are typically credited to your associated checking account.
If you have any questions or concerns about a credit you were expecting, we encourage you to contact us directly for assistance. You can call us from outside of the U.S. by dialing 856-751-9000 or 215-569-0518 collect from any landline telephone. Once connected with a Banking Specialist, they would be glad to discuss your concerns.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We hope this clears things up, Charu! Have a great day!
Megan K, Mount Laurel
August 9, 2017 10:25:37 AM