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every time I use my chip card it won't work and says its malfunctioning to the point I can't use it in most places. Do i need to call customer service or just visit my branch and they make me a new one?
June 21, 2016 07:16:11 AM
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In reply to Courtney, Spartanburg
We're sorry to hear that you're having trouble, Courtney. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Courtney. Have a good morning.
Megan K, Mount Laurel
June 21, 2016 07:16:24 AM