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I have 2 checking accounts, savings account and monthly direct deposit for a pension check. I understood that if I had a regular direct deposit there would be no fees. Please, advise why I have been charged a maintenance fee for my accounts.
February 4, 2015 03:38:05 PM
In reply to AJ, Hainesport
Thank you for joining us here at TD Helps, AJ.
TD Bank offers different types of accounts, each of which has its own balance requirement. We encourage you to review our Checking accounts here: http://bit.ly/1oXjGgF and our Savings accounts here: http://bit.ly/1hzzhPT. You can also review a full list of all Personal Account Maintenance Fees and compare our accounts here: http://bit.ly/1nldlQv.
Please understand that we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better assist you, we recommend contacting us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Customer Service Representative. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you. At that time, we’ll be able to review your account details and confirm the minimum daily balance requirement of your account with you.
Additionally, if you are enrolled for online banking, you're more than welcome to send a secure message via your online account with your inquiry. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” If you have not yet enrolled, please call us 24/7 at 888-751-9000 to speak with our Banking Specialists.
Let us know if you have any further questions. We are always here to help. Have a pleasant afternoon!
LiShu R, Mount Laurel
February 4, 2015 03:39:35 PM