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I'm going to receive money from a US Bank. What information does the other person need? My account was opened in Rutland, VT but I'm currently not in the country.
January 10, 2018 02:00:24 PM
In reply to Micaela, Rutland
It's good to hear from you today, Micaela!
This is a great question, and we'll be happy to help.
Based on the information you have provided, it sounds as though someone is looking to perform an ACH, or Automated Clearing House, transfer to your TD Bank account. If this is the case, you would simply need to provide them with your account and routing number; however, just in case additional information may be needed, we'd like to recommend speaking with the creditor directly.
In case you may not be familiar with your account or routing number, we'll be happy to provide you with instructions on how you may obtain this information!
Obtaining your account number is easy, and you may do so by simply logging into your Personal Online Banking. To get started, you may use the link here: https://go.td.com/1qknpx5. If you haven't yet enrolled in online banking, don't worry, you're more than welcome to connect with one of our Banking Specialist, and they'll be happy to help. Banking Specialists are unfortunately unable to provide account numbers over the phone, but they'll be happy to help you sign up for Online Banking where you may then obtain your account number. To reach a Specialist, simply dial 1-888-751-9000, 24 hours a day, 7 days a week.
Once you're able to access your online banking, under the 'Deposit Accounts' section, you should be able to view all your deposit accounts, and can find your full account number under the 'Account Number' section.
In addition to locating your account number online, you may also visit your nearest TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
When looking to obtain your routing number, it's important to note that the routing number for your account is based on the state in which your account was originally opened. To view a full list of our routing numbers, you can check out the link here: https://go.td.com/1XsCBXi. You can also locate your routing number on the bottom, left hand side of a personal check you may have for your account.
In the event that you're unfamiliar with which state your account may have been opened in, you're welcome to contact us at any of the methods mentioned above, and we'll be happy to confirm! In addition to calling or visiting a Store, you may also send us a secure message.
To send a secure message, you will first want to log into your TD Bank online profile using the link above. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this helps, Micaela, and please don't hesitate to connect with us in regard to any additional questions or concerns!
Brittany M, Mount Laurel
January 10, 2018 02:01:21 PM