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I have a debit card authorization for $XXXX, what is the
November 1, 2017 03:58:39 PM
In reply to Karisia, Jacksonville
Happy Wednesday, Karisia, and welcome to TD Helps.
We apologize for any confusion you may be receiving in regard to a transaction that may have posted to your account, and we'd first like to take a moment to explain that while we would like to assist you directly, please understand that TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we do not have access to your account or personal information to confirm why you may have been assessed a fee. However, we'll be happy to get you in touch with someone who can.
Our Banking Specialists are always here to help, 24/7, and can be reached by simply dialing 1-888-751-9000, or if you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit, don't worry. You may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry that we couldn't better assist you today, Karisia, but we hope to hear from you soon.
Thanks again for stopping by, and have a great day.
Brittany M, Mount Laurel
November 1, 2017 03:59:31 PM