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October 5, 2015 12:02:20 PM
3 people recommended this |
In reply to Christina, Hoboken
We understand your concern, Christina. We'd be glad to point you in the right direction.
Based on the description of the transaction you mentioned, it sounds as though you recently disputed a transaction on your account and were issued a provisional credit. Please know that if ever a transaction is disputed and your claim is not found to be unauthorized or processed in error, the provisional credit you receive will be debited from your account.
To determine if this is the case, we ask that you contact us directly. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Banking Specialists will be glad to review the transaction you mentioned.
Similarly, you are able to visit us during lobby hours at any TD Store for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Christina and have a good day.
Megan K, Mount Laurel
October 5, 2015 12:02:50 PM
5 people recommended this