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I have an unauthorized charge on my account that show "phone transfer" to another one of my bank accounts. This transfer took the balance from one account and put it in another, without my authorization. I do not have overdraft protection and this transfer happened when I have 2 palending gas payments pending. What is this charge??
August 9, 2017 09:22:56 AM
In reply to Jamie, Peru
We understand how concerning this may be, Jamie, and we'd be glad to help you connect.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To call us from outside of the U.S., you can dial 856-751-9000 or 215-569-0518 collect from any landline telephone. Our Specialists are available 24/7 to discuss your account.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We look forward to hearing from you, Jamie. Have a good morning.
Megan K, Mount Laurel
August 9, 2017 09:23:08 AM