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It appears that I got charged for a purchase authorization. What is this?
Tommy, Staten Island
May 18, 2016 06:58:44 AM
3 people recommended this |
In reply to Tommy, Staten Island
We understand your concern, Tommy and we'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Tommy and have a good day.
Megan K, Mount Laurel
May 18, 2016 06:58:56 AM
My bank statement shows charges from Purchase Authorization that I did not make
Geworge, Kingston Jamaica
September 30, 2017 12:51:11 PM
In reply to Geworge, Kingston Jamaica
Thanks for joining in on the conversation today, Geworge.
We're so sorry to hear that an unauthorized transaction is showing on your statement, and so that we may further assist you, we ask that you connect with us directly.
Above, our friend Megan has provided all the different ways in which you may connect with a Banking Specialists or a Customer Service Representative, and we recommend reviewing her response for more information.
We're sorry we can't further assist you today; however, please understand that TD Helps is not considered a secure forum of contact, and because of this, we do not have access to your account or personal information.
We look forward to hearing from you soon, Geworge. Take care.
Brittany M, Mount Laurel
September 30, 2017 12:51:25 PM