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this is unknown to the customer
September 21, 2017 08:38:31 AM
In reply to Janet, belleville
Good morning, Janet, and welcome to TD Helps!
We sincerely apologize for any confusion this may have caused, and so that we can properly assist you, we ask that you connect with us directly. Please understand that as TD Helps is not considered a secure forum, we are unable to access your account or personal information, and so we cannot determine what transactions may have been charged to your account at this time.
However, our Specialists are always happy to help, and you can reach a Banking Specialist directly by calling 1-888-751-9000, 24 hours a day, 7 days a week. If you'd like, you're also more than welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps, Janet. Have a great day!
Brittany M, Mount Laurel
September 21, 2017 08:39:03 AM