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diane, staten island ny
December 6, 2017 08:42:10 AM
In reply to diane, staten island ny
Good morning, Diane, and welcome to TD Helps.
It sounds as though you may be concerned with a deposit you recently made to your TD Bank account. While we are unable to access your account or deposit directly, we'll still be happy to help.
Before we begin, we'd first like to take a moment to explain that the type of deposit you made can determine when your funds will be available, and we'll gladly explain our funds availability policy in further detail.
Direct deposits are available on the same business day that they are credited to your account, even if they are still reflecting as 'Pending'. Similarly, cash deposits that are made with a Teller are also made available the same business day for your immediate use.
Check Deposits; however, work a little differently. When you deposit a check, the first $100 is made available right way. If you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for 7-10 business days for verification purposes.
In the event that you make a deposit through the ATM, either cash or check, the first $100 dollars is credited immediately while the remainder of your deposit will be applied to the balance on the following business day. Additionally, unlike the ATM, our Mobile Deposit feature does not credit any funds initially, and the funds will be credited on the following business day.
For your convenience, we have provided a link here: https://go.td.com/2nf0JAI which will take you directly to our Personal Deposit Account Agreement. You can learn more about our Funds Availability on pages 40-44.
If you would prefer to discuss your account in further detail, you're more than welcome to connect with a Specialist in whichever method may be the most convenient for you.
First, you're welcome to call 1-888-751-9000 to speak with a Banking Specialist 24 hours a day, 7 days a week. Customer Service Representatives are also available to help during lobby hours at any number of our Store locations. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a TD Store location, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry that we couldn’t assist you directly with your deposit, Diane, but we hope this information was helpful.
Take care, and have a happy and safe holiday.
Brittany M, Mount Laurel
December 6, 2017 08:42:54 AM