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March 9, 2015 02:45:02 PM
In reply to Elizabeth, Marlton
Good afternoon, Elizabeth and welcome to TD Helps! We apologize for any trouble you've had using our Bill Pay service but will be glad to help.
As you mentioned that you weren't able to access this service but logged in generally, this sounds like a browser issue. We'd first recommend that you clear the cache and cookies, disable any plug-ins you may have and restore your browser defaults. If this doesn't correct the problem and you're not using the newest version of your browser, we also suggest making this update. Please note that our website is compatible with the newest versions of both Internet Explorer and Firefox. If the issue persists after updating the version, we'd recommend that you try using a different browser altogether.
Our Tech Support Specialists are available 24/7 to assist you with your online account. You can call us at 800-493-7562 and we will be more than happy to help you.
Thanks again for getting in touch, Elizabeth and all the best to you!
Kristen P, Mount Laurel
March 9, 2015 02:46:20 PM