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Ann, Ridgefield Park, NJ 07660
December 11, 2014 10:19:42 AM
In reply to Ann, Ridgefield Park, NJ 07660
Great question, Ann, and thanks for stopping by TD Helps for your answer. We are happy to assist you!
Sounds like you are referring to our online Bill Pay service. Please know that when scheduling a bill payment via TD Bank online Bill Pay service, payments you make are delivered in one of two ways –
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the Biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the Biller.
This payment method is determined by the Biller. We always try to send the payment out electronically; however, if your Payee is not set up to receive electronic transmittals from financial institutions or if there is some information that does not match (such as the account number or account-holder’s name), we process a paper draft check and mail it directly to the Biller.
If you have additional questions or need further assistance about our bill pay service, please feel free to call us 24/7 at 800-493-7562. After account verification we'd be more than happy to assist you.
In addition, we like to invite you to take a look here for more information on our Bill Pay feature: http://bit.ly/1o0rwbX and for our Bill Pay FAQs, please visit here: http://bit.ly/1gWIrp7.
Just in case you currently have automatic payments set up to one of your Billers via our online Bill Pay service and you wish to cancel all future scheduled payments, we'd be glad to show you how to proceed. This way, you can make payments when you are ready to pay them, manually.
In order to cancel an automatic bill payment which was set up via our Retail online banking, after you sign in by using your User Name and Password from here http://bit.ly/1eaISlq, please follow the steps below:
1. Click on the “Bill Pay” tab located at the top of your screen.
2. Click on the “Manage Your Bills” tab.
3. Select the appropriate Biller from the “Biller Name” list.
4. Select the option “Delete Automatic Payment” from the “What would you like to do?” list.
5. Click “Ok”
If this automatic payment was initiated via TD Business Direct, please call us 24/7 at 800-493-7562 to speak with a Banking Specialist, or visit a Store near you so that we may best assist. To find hours and locations take a look at http://bit.ly/TDStores. Another way to contact us is by sending a Secure Message via Online Banking. To send a Secure Message, you will need to log in to your account from here: http://bit.ly/1rvBmq8; you will then select the "Customer Service" tab after you log in. Beneath the section titled "Today's Items for Review" you can select "Send a Message" to reach out to us.
Thanks again for your visit today, Ann! We welcome you back anytime with any other questions, and take care.
LiShu R, Mount Laurel
December 11, 2014 10:21:17 AM