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I am contacting you on behalf of a customer who made a purchase with your card (TD BANKS). I need the fax # in order to fax over a release of funds given the Order was cancelled. Please and thank you.
January 13, 2015 02:11:52 PM
In reply to Marcus, Philadelphia
Welcome to TD Helps, Marcus. Sorry to hear you are experiencing trouble getting the funds released from a customer's account.
When you send your fax, please make sure it is to (856)-533-1138.
The fax must include the following:
- Merchant’s letterhead authorizing TD Bank to remove the Authorization - Customer’s full card number - Customer’s name - Exact date and amount of authorization to be released
The customer can contact us 24/7 at 888-751-9000 to check to see if we have received your fax.
We hope this information helps and enjoy the rest of your day!
Cameron P, Mount Laurel
January 13, 2015 02:12:33 PM