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Hi, I have a question about my account balance. I am confused in a sense that my account balance shows $1,700.00 but my Available Balance shows $940.00.
November 16, 2014 10:20:49 AM
4 people recommended this |
In reply to Liming, Lansdale
Hi Liming, thanks for reaching out to us at TD Helps. We're here to answer any balance questions that you have.
Your "Account Balance" is the true amount of money in your account at the start of any given business day. After all pending transactions are deducted from that Account Balance, your "Available Balance" is the amount of money in your account you can use without incurring an overdraft charge. Some things to remember:
-Your Available Balance is reduced by any pending debit card transactions (purchases and ATM withdrawals), and includes any deposited funds that have been made available.
-Your Available Balance does not reflect checks that you have written that have not yet cleared, or payments made in Bill Pay by laser draft (paper check) that have not yet cleared.
-Your Available Balance also does not include electronic payments in Bill Pay that have not yet been paid, or debit card transactions that have not yet been processed by the vendor for payment.
-If you exceed your available balance, you may incur an overdraft fee.
You may also find this link helpful: http://bit.ly/1gDES9n or even this video discussing what an Available Balance is: http://bit.ly/1qSujaj.
The fastest way to find out your available balance is by logging into your TD Bank Mobile App or TD Bank Online Banking profile here http://bit.ly/1eaISlq (or here http://bit.ly/1rvBmq8 if you're a Business Direct Customer). If you'd prefer, you can call to confirm your Available Balance and use our automated telephone service at 1-800-YES-2000 or speak with a live Banking Specialist directly at 1-888-751-9000. All options are available to you 24/7 to keep you up-to-date on your Available Balance.
We hope this answers your questions Liming, but please connect with us again if there's anything else you'd like to go over. Have a great day!
LiShu R, mount laurel
November 16, 2014 10:22:48 AM
3 people recommended this