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What is the exchange rate used when making a withdrawal from an international ATM in a foreign currency, and does TD Bank apply any surcharge or additional percentage to that exchange rate?
Reviewing several of the posts on this topic, they all have the same boiler-plate language regarding the debit card, including "When using this card *for a purchase* in foreign currency, our Customers pay the Visa exchange rate at the time of purchase."
However, none of the posts I have reviewed answer the question about the exchange rate used when *making an ATM withdrawal*.
I understand that TD Bank may or may not charge the $3.00 non-TD Bank ATM fee depending on what type of account you have, and the the ATM operator may or may not charge a use fee, which may be reimbursed by TD Bank, depending on what type of account you have.
However, I have found no clear statement about the specific exchange rate and any associated exchange-rate surcharges for international ATMs. Please clarify this point.
August 18, 2015 07:14:05 PM
1 person recommended this |
In reply to Leo, Boston
We appreciate you coming to us with your inquiry regarding the exchange rate for international ATM withdrawals. We'd be happy to help Leo.
When traveling overseas, you can use your TD Visa ATM/Debit Card to make ATM withdrawals from any ATM machine that displays the VISA or PLUS logo. Please note; when using a non-TD ATM, fees may apply and we encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM/debit card out of the country. Also please note, that TD Bank does not charge any extra rates or percentage on exchange rates when making a cash withdrawal using your TD ATM or Debit Card.
Additionally, the international currency conversion rate is determined by Visa at the time of your withdrawal. While in foreign countries, the exchange rates at an ATM can fluctuate often as the transaction is made as a real time authorization.
To make sure you do not experience any acceptance issues, we recommend placing a travel notification on your account before you leave for your trip. You can do so anytime by calling our 24/7 Customer Service line at 888-751-9000.
If you are enrolled in Online Banking, you can submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and help monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
To contact us from outside of the United States, please dial (856)-751-9000, our Specialists are available 24/7, or you can call us collect from a landline at (215)-569-0518 with operator assistance.
We hope this helps answers your question and please let us know if you need anything else. Have a great night Leo!
Justin B, Mount Laurel
August 18, 2015 07:15:00 PM
1 person recommended this