Small Business Banking
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January 5, 2015 02:17:47 PM
In reply to edward, columbus
Thanks for getting in touch with us, Edward!
From your description, it sounds like you'd like to obtain a Merchant Release for a debit card authorization that may be on hold on your account. To get a merchant release, the company you're dealing with may fax a letter to us on their letterhead. The pending charge must still be active on your account and not have been collected by the company. In general, we'll be able to release the item and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed on Company Letterhead to our Fulfillment Department at 856-533-1138:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct, the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting one of our Banking Specialists at 888-751-9000, who are available 24/7 to assist you. And if by any chance we've misunderstood your question, we apologize and invite you to call us at the number just mentioned so we can best assist you.
Thanks again for your question and have a wonderful afternoon, Edward!
Kristen P, Mount Laurel
January 5, 2015 02:19:35 PM